Revenue Success Coordinator

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com    

Job Overview     HungerRush is seeking a driven Revenue Success Coordinator to provide seamless operational and administrative support to the Enterprise team by managing critical behind-the-scenes functions—such as scheduling, billing coordination, content creation, and process tracking while ensuring efficiency, accuracy, and a best-in-class customer experience. This is a remote position 

What You Will Do

• Billing & Account Support  
• Track, escalate, and follow up on outstanding billing issues and coordinate resolutions with internal Finance and external stakeholders.  
• Maintain and organize customer documentation, contracts, and renewal notices.  
• QBR & Meeting Preparation  
• Assist in building slide decks and gathering customer data for Quarterly Business Reviews (QBRs) and other strategic meetings.  
• Help compile usage reports, performance metrics, and customer updates ahead of executive calls.  
• Calendar & Meeting Coordination  
• Schedule internal and external meetings across time zones, often involving C-suite stakeholders.  
• Ensure pre-read materials, agendas, and post-meeting follow-ups are delivered in a timely manner.  
• Sales & Success Operations Support  
• Update Salesforce and other internal systems with customer activities, touchpoints, and action items.  
• Monitor shared inboxes and dashboards to flag high-priority issues to the Success and Growth team.  
• Process & Documentation  
• Standardize and maintain templates for QBRs, follow-up emails, onboarding kits, and account playbooks.  
• Support internal process improvements by documenting workflows and identifying admin inefficiencies.  

Qualifications

• 1–3 years of sales support, or customer success support experience, preferably in a SaaS or B2B environment 
• Strong organizational skills with the ability to manage multiple priorities, follow up on tasks, and meet deadlines 
• Comfortable working in a fast-paced, cross-functional team environment 
• Proficient in Microsoft Office 
• Experience with Salesforce, Zendesk, or similar systems 
• Strong attention to detail and accuracy in managing data, documentation, and scheduling 
• Clear and professional written and verbal communication skills 
• Self-motivated with a willingness to learn and take initiative 
• Team-oriented mindset with a service-driven attitude and strong problem-solving skills

Additional Information

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above. 

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.