Seasonal Merchant Operations Associate

ABOUT US Uncommon Goods partners with independent makers and small businesses to offer a wide and constantly evolving assortment of original, creative products. We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here. The best part of Uncommon Goods is us—our team. We've been around for over 21 years because of all the wonderful people who make UG the one-of-a-kind company it is. Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here. EVERYONE IS WELCOME HERE At Uncommon Goods, we believe we're all out of the ordinary. That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to make significant changes to our business, from how we find our products to how we build and cultivate our team—so we can be everyone's favorite place to work. We are an equal opportunity employer. If you would like to request any accommodation during the application process, please email [email protected]. Learn more about your FMLA rights here ABOUT THE ROLE We are seeking a dedicated and dynamic Seasonal Merchant Operations Team Associate to join our team and play a pivotal role in communicating with our vendors and customers. In this integral position, you will collaborate closely with our seasonal and year-round team to ensure the efficient operation of our administrative processes, while providing exceptional customer and vendor support. ROLE RESPONSIBILITIES

• First point of contact for all our vendors while placing purchase orders, following up on tracking, invoices, and vendor confirmations.
• Assist vendors/customers via phone and email regarding order and/or account inquiries.
• Self-starter; able to work independently and manage multiple priorities while meeting tight deadlines.
• Maintains accurate correspondence and records of vendor communications, including current vendor information regarding cost, availability, reorders, and general product information.
• General administrative duties and support, including special projects on an "as needed" basis for the merchant operations team.
• Critical problem-solver capable of streamlining, improving processes, and troubleshooting.

SKILLS & QUALIFICATIONS

• Meticulous attention to detail with strong organizational skills.
• Excellent communicator across phone, email, and in-person interactions.
• Proven ability to thrive in fast-paced environments.
• Skilled in managing multiple projects and meeting deadlines with minimal supervision.
• Consistently exceeds expectations and demonstrates a commitment to excellence.
• Strong problem-solving abilities with a creative, solutions-oriented mindset.
• Proficient in Microsoft Excel (formulas, data entry, VLOOKUPs, PivotTables).
• Experienced with Zendesk Ticketing System and other customer service platforms.
• Highly computer proficient with strong technical aptitude.
• Customer service–focused with a sense of urgency and adaptability.
• Effective at prioritizing and navigating competing demands.

COMPANY PERKS

• Competitive hourly wage of $21-$22/hour.
• Casual work atmosphere.
• Enjoy a 40% discount on our products.

SCHEDULE

• Hybrid Role (On-site Tuesdays and Thursdays).
• Must be available Monday through Friday, 9:00 am to 6:00 pm, with some availability on weekends as needed as overtime.
• This is a seasonal position.
• Expected hours: 40 per week
• Note: Extended PTO blackout period 11/3/25 to 12/20/25.

When applying, please include the following:

• Resume
• Answers to the following questions:
• What excites you about the Seasonal Merchant Operations Associate role at Uncommon Goods?
• Do you have prior customer-facing experience? If so, please explain.

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