Experienced Remote Call Center Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction for blithequark

Welcome to blithequark: Where Employees Come First

At blithequark, we genuinely believe that our employees are the backbone of our organization. We're committed to providing a work environment that fosters growth, wellness, and diversity. As a remote call center customer service representative, you'll be the face of our company, interacting with customers and providing top-notch support. But before we dive into the details of the role, let's talk about what sets us apart.

blithequark is a family-owned business that has been in operation since 1978. With over 3,500 employees across the nation, we've established ourselves as a leading provider of call center services, market research, IT support, and marketing and digital consultation. Our clients include Fortune 500 companies from various industries, such as insurance, medical devices, retail, financial services, and more.

What We Offer

At blithequark, we're dedicated to helping our employees thrive. Here are just a few benefits you can expect:

• Health and Wellness: We encourage our employees to prioritize their physical and mental well-being. Enjoy access to our onsite fitness center, corporate gym membership discounts, and participate in our numerous company events throughout the year.
• Diversity and Inclusion: We celebrate diversity and offer various affinity groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more.
• Leadership Development: We're committed to helping you grow professionally. Take advantage of our online courses, tuition discounts, supervisor boot camp training, and hands-on approach to developing your skills.
• Competitive Pay and Benefits: Enjoy competitive pay, medical, dental, and vision insurance, 401(k) with company match, company-paid holidays, and PTO.
• Community Involvement: We care about our communities and support over 20 charities through volunteer efforts and donations.

Job Responsibilities

As a remote call center customer service representative, your primary responsibility will be to provide exceptional support to our customers. Here are some key tasks you'll be expected to perform:

• Act as the primary point of contact for customers, providing information about products and services, answering questions, and resolving concerns via phone, email, and/or chat.
• Receive inbound calls or make outbound calls to identify and assess customer needs, exceeding customer satisfaction at the first point of contact.
• Meet personal and customer service targets, KPIs, and call handling quotas based on program specifics.
• Utilize computer and business software programs, such as email, internet, chat tools, and CRMs, to track customer interactions and notes.

Requirements and Qualifications

To be successful in this role, you'll need:

• A passion for talking on the phone and providing excellent customer service.
• Previous customer service or call center experience, with a proven track record of ensuring customer satisfaction.
• A positive attitude, professional communication skills, and a desire to go above and beyond.
• Strong multitasking skills, with the ability to handle multiple customer interactions via phone, email, and chat.
• 100% attendance at scheduled training sessions.
• Strong people skills, including friendliness, empathy, and active listening.
• Tech-savviness, with the ability to comfortably toggle between multiple computer systems, including Microsoft Office Suite and client CRM systems.

Remote Work Requirements

To work remotely, you'll need:

• A quiet and undisturbed workspace with fast and reliable internet (minimum 10 Mbps download and 2 Mbps upload).
• A home router with an Ethernet link to your PC/laptop and a dependable power strip.
• A mobile phone with unlimited landline minutes and strong cell service/battery life (in lieu of a landline).

What We Offer in Return

In exchange for your hard work and dedication, we offer:

• Competitive pay: $15.00 per hour.
• Full-time employment with a 40-hour workweek.
• Benefits, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.
• A dynamic and supportive work environment that fosters growth and development.

Work Schedule

You can expect to work an 8-hour shift, with options for day or evening shifts. We're looking for someone who is flexible and able to adapt to our scheduling needs.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a company that truly values its employees, we encourage you to apply. Please note that you'll need to be able to commute to Oxford, OH for orientation. Don't miss out on this opportunity to join our team and take your career to the next level.

Apply now and become a part of the blithequark family. We can't wait to hear from you!