Experienced Customer Success Specialist – E-commerce & Product Design Expert

At blithequark, we're on a mission to revolutionize the e-commerce experience for users worldwide. As a product company with a strong presence in Singapore and Vietnam, we're committed to helping brands create seamless, delightful, and user-friendly online experiences. With a team of talented individuals who are passionate about learning and growth, we're looking for a seasoned Customer Success Specialist to join our ranks and help us achieve our vision. Why We're Looking for You We're seeking an experienced Remote Technical Support Specialist to join our team in this high-growth stage. As a customer-facing support engineer, you'll be responsible for providing live-chat based technical support to corporate customers, ensuring ticket resolution, and delivering exceptional customer satisfaction. Your primary working hours will be from 9:00 am to 6:00 pm EST, Sunday to Thursday, covering North American business hours. Why You're a Great Match If you're passionate about solving problems, helping people, and taking initiative, we want to hear from you. As a self-starter with excellent communication skills, you'll thrive in our collaborative and supportive environment. We're looking for someone who is: * Passionate about solving problems and helping people * An excellent communicator who ensures nothing slips through the cracks * A self-starter who loves taking initiative and seeing things through to completion * Curious and eager to learn and grow your skills * Proud of the quality and craftsmanship of your work Your Key Responsibilities As a Customer Success Specialist, you'll be responsible for: * Providing New User Education: Welcome new users and deliver thorough answers to questions that may arise as they learn the app * Troubleshooting: Communicate with users to understand the issues they're experiencing, and give updates in a friendly and timely manner * Maintaining Coverage: Help our support team and users by covering certain "time blocks" during which you will be monitoring live chat and email for inbound messages from users * Conducting Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs Your Qualifications To succeed in this role, you'll need: * 3+ years of experience in customer support for a US-based tech company, ideally a software company. Live-chat support experience is an advantage * Experience and background in handling HTML/CSS/Javascript * Good knowledge about e-commerce is a big plus * Fluency in the English language, demonstrated in communication and writing skills * Flexibility with working odd hours on a set schedule (dependent on location) * A great attitude and desire to help people * A stable, high-speed internet connection * Tech-savvy (technical support experience is a huge plus) * Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is a plus What We Offer At blithequark, we're committed to providing a competitive salary, benefits, and opportunities for growth and development. You'll enjoy: * Competitive salary (depending on your skills and experience) * Yearly Salary Package: 13th-month salary bonus + Performance bonus: up to 3 months * Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity * Days off: 12 annual leaves/year Why You'll Love Working Here Join our team and experience: * Learn product-thinking and customer-centric mindset * Collaborative and supportive environment * Young and passionate colleagues * Clear and scientific Agile Framework on the whole company workflow & culture * Deliver a top-notch customer experience which helps customers to maximize their benefits * Become an expert with in-depth knowledge about world-class products and services * Own valuable customer relationships in one of the fastest thriving industries Ready to Join the blithequark Team? If you're passionate about e-commerce, customer success, and technical support, we want to hear from you. Apply now and become a part of our dynamic team at blithequark. ```html

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