Pharmacy Care Technician

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Pharmacy Care Technician is a pivotal member of the team. This role actively engages with patients telephonically, providers in person, and community providers, pharmacies, insurance companies telephonically. The incumbent will use compassion and empathy to earn patients’ and caregivers’ trust, persistence to support and advocate for them, and excellent communication skills to build impactful relationships. Schedule: This position is full-time, Monday – Friday (business hours of 8:00am – 5:00pm MST) If you reside within the state of Colorado, you will enjoy the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Gather pertinent medication information
• Document current medications in software systems
• Document Pharmacist interventions in software systems
• Serve as liaison between care clinicians and pharmacy team
• Work collaboratively with internal and external departments
• Support in administrative tasks for tracking and reporting metrics
• Ability to work in a moderate to fast paced environment
• Interact with patients, providers and vendors to obtain accurate medication therapy information
• Support in medication adherence outreach efforts
• Ability to communicate well and ask pertinent questions to get needed information
• Knowledge of principles and processes for providing customer and personal services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of laws, legal codes, government regulations and requirements of oversight committees such as Joint Commission and CMS that apply to pharmacy
• Capability to effectively utilize pharmacy technology and computer systems to complete pharmacy tasks
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Demonstrate advanced verbal and written communication skills, effectively collaborating with internal teams and external stakeholders to ensure clarity, alignment, and successful project outcomes
• Attention to detail and analytical processes; shows initiative in identifying process improvement opportunities
• Excellent organizational and time management skills
• Assists with data management and recording results for month-end reports
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Perform other duties and projects assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma/GED (or higher)
• Active and unrestricted Pharmacy Technician License in the state of CO
• 3+ years of experience as a Pharmacy Technician
• 1+ years of customer service experience
• 1+ years of experience with medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience with identifying generic name for brand name drugs and vice versa
• 1+ years of experience with an understanding of indication for medication
• Basic level of proficiency with Microsoft Office & Windows applications (including Excel)

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