Experienced Product Manager - Customer Analytics for Remote Customer Support Role at blithequark

Transforming Customer Experience through Data-Driven Insights

At blithequark, we're revolutionizing the way businesses interact with their customers by harnessing the power of data analytics. As a leader in the retail industry, we're committed to delivering exceptional customer experiences through innovative solutions and cutting-edge technology. We're seeking an experienced Product Manager - Customer Analytics to join our team and drive the development and execution of our Client Investigation Center item strategy.

About the Role

As a Product Manager - Customer Analytics at blithequark, you'll play a pivotal role in shaping the customer experience by driving the development and execution of our Client Investigation Center item strategy. You'll work closely with cross-functional teams to design and deliver high-quality customer analytics solutions that meet the needs of our internal stakeholders while ensuring data security and customer privacy.

Key Responsibilities

• Develop and execute the Client Investigation Center item strategy to enhance the quality and accessibility of customer insights for internal stakeholders.
• Define and communicate a clear roadmap, prioritization, and timelines for the Client Investigation Center.
• Ensure that tools and infrastructure are built and scaled to support the security and integrity needs of internal teams analyzing customer data.
• Establish and track key performance indicators (KPIs) and metrics to measure the success and adoption of the Client Investigation Center.
• Stay up-to-date with industry trends and advancements in customer digital identity, customer analytics, data security, and privacy, identifying opportunities for product innovation and differentiation.
• Collaborate with Engineering, blithequark Interface, Data Ventures, blithequark+, and Marketing teams to deliver high-quality customer analytics solutions with a strong emphasis on data security and customer privacy.

Essential Qualifications

To succeed in this role, you'll need to meet the following essential qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, and 7 years of experience in product management.
• Alternatively, 9 years of experience in product management or a related field.
• Strong understanding of customer analytics, data security, and customer privacy.
• Excellent communication and collaboration skills.

Preferred Qualifications

While not mandatory, the following preferred qualifications will make you a more competitive candidate:

• Graduate degree in Computer Science, Engineering, Business Administration, or a related field.
• 6 years of experience as a product manager, preferably managing consumer-facing, large-scale, highly complex B2B/C products.
• Background in creating inclusive digital experiences, with knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Awareness of accessibility best practices and a commitment to supporting an inclusive culture.

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive compensation and performance-based bonuses.
• Medical benefits, including clinical, vision, and dental coverage.
• Financial benefits, such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) and parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more.
• Live Better U, a blithequark-paid education benefit program for full-time and part-time partners.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop their careers. As a Product Manager - Customer Analytics, you'll have opportunities to:

• Develop your skills in customer analytics, data security, and product management.
• Collaborate with cross-functional teams to drive business outcomes.
• Stay up-to-date with industry trends and advancements.
• Take on new challenges and responsibilities as you grow in your role.

Our Culture

At blithequark, we pride ourselves on our inclusive and diverse culture. We believe in creating a work environment that's supportive, collaborative, and fun. Our employees are passionate about delivering exceptional customer experiences and are committed to making a positive impact in their communities.

Why Join blithequark?

If you're a motivated and experienced product manager looking to drive business outcomes through data-driven insights, we want to hear from you. At blithequark, you'll have the opportunity to work on complex and challenging projects, collaborate with talented colleagues, and develop your skills in a dynamic and supportive environment.

Join us today and be part of a team that's shaping the future of customer experience!

Apply now and take the first step towards a rewarding career at blithequark.