Bilingual Customer Care Representative - Outbound Contacts Specialist at blithequark

Join Our Caring Community and Help Us Put Health First

At blithequark, we're dedicated to making a positive impact on the lives of our customers and the community. We're seeking a highly skilled and compassionate Bilingual Customer Care Representative - Outbound Contacts Specialist to join our team. As a key member of our customer care team, you'll play a vital role in ensuring that our members and providers receive exceptional service and support.

About the Role

As a Bilingual Customer Care Representative - Outbound Contacts Specialist at blithequark, you'll be responsible for performing necessary follow-up with members and/or providers to ensure timely responses to their inquiries. You'll work in a fast-paced environment, utilizing multiple systems and platforms to resolve issues and address concerns. Your excellent communication skills, both in English and Spanish, will enable you to provide top-notch service to our diverse customer base.

Key Responsibilities:

• Perform outbound contacts with members and/or providers to address inquiries, resolve issues, and provide information.
• Ensure responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
• Work within established policies, practices, and guidelines to resolve customer concerns and issues.
• Utilize multiple shared systems, platforms, and Microsoft Office applications to troubleshoot and resolve general technical issues.
• Maintain accurate records and update systems with relevant information.
• Demonstrate adaptability and flexibility in a fast-paced environment with high call volumes and multiple priorities.

Essential Qualifications

To succeed in this role, you'll need to possess the following essential qualifications:

• Minimum 1 year of customer service-related experience, preferably in a call center environment with heavy call volume, auto-dialer, or dedicated inbound/outbound customer service or support role.
• Bilingual - English and Spanish. You must be able to speak, read, and write in both languages without limitations or assistance. You'll be required to take a language proficiency assessment to ensure your competency.
• Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, and the ability to utilize multiple shared systems and platforms.
• Strong typing and computer navigation skills, with the capacity to use multiple computer applications simultaneously.
• Ability to work independently or with minimal supervision.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Associate's or Bachelor's Degree.
• Experience in a healthcare setting, which will be considered an asset.

What We Offer

At blithequark, we're committed to supporting the well-being of our associates. We offer a comprehensive benefits package that includes:

• Competitive compensation, with a pay range of $31,900 - $43,900 per year, depending on your experience and qualifications.
• Medical, dental, and vision benefits to support your physical and mental health.
• 401(k) retirement savings plan to help you plan for your future.
• Time off, including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave.
• Short-term and long-term disability, life insurance, and other opportunities to support your overall well-being.
• A dynamic and supportive work environment that encourages growth and development.

Work Environment and Company Culture

As a Remote Work at Home associate, you'll enjoy the flexibility and convenience of working from the comfort of your own home. To ensure your success, we'll provide you with the necessary tools and equipment, including telephone equipment and reimbursement for internet expenses in certain states.

At blithequark, we're committed to fostering a culture of inclusivity, diversity, and respect. We're an Equal Opportunity Employer, dedicated to promoting a work environment that's free from bias and discrimination.

Career Growth Opportunities

As a Bilingual Customer Care Representative - Outbound Contacts Specialist, you'll have opportunities to grow and develop your skills in a dynamic and supportive environment. You'll be able to take on new challenges, develop your expertise, and advance in your career.

How to Apply

If you're a compassionate and skilled customer care professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

We look forward to welcoming you to our caring community at blithequark!

Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time

Work Style: Remote Work at Home

Scheduled Weekly Hours: 40

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.