Experienced IT Support Engineer I - Amazon OpsTech IT - Kansas City, KS

Unlock Your Potential as an IT Support Engineer I at Amazon

Join the dynamic team at Amazon's OpsTech IT in Kansas City, KS, and be part of a company that's revolutionizing the world of technology and customer satisfaction. As an IT Support Engineer I, you'll play a crucial role in providing top-notch technical support and implementing innovative solutions to drive success in a fast-paced environment.

About Amazon OpsTech IT

At Amazon, Operations is the heartbeat of the business, driving speed, accuracy, and exceptional service to customers worldwide. OpsTech IT is a vital component of this ecosystem, providing nonstop global IT support to Amazon Operations. We're seeking self-motivated individuals to join our team, take on new challenges, and foster solutions to the complex hurdles we face. As an IT Support Engineer I, you'll be part of a talented team that takes ownership of its work, whether it's supporting IT infrastructure, developing new technology, or delighting customers with timely package delivery.

About the Role

As an IT Support Engineer I, you'll leverage your technical expertise to implement solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software. You'll be able to think critically and deviate from standard practices when necessary to achieve the desired outcome. Your troubleshooting skills will be put to the test as you tackle straightforward problems without defined SOPs, and you'll have the opportunity to grow and develop your skills in a dynamic environment.

Key Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Providing analytical and technical assistance to management and staff for continuous improvement of IT solutions.
• Managing local technical projects and maintaining or creating policies, procedures, and processes.
• Identifying root causes of operational issues and process inefficiencies.
• Lifting up to 49lbs, standing, and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Essential Qualifications

To succeed as an IT Support Engineer I, you'll need:

• 1+ year of IT experience with client, server, and network service delivery.
• 2+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
• A High School or equivalent diploma.
• 2+ years of experience troubleshooting in a multi-user high-availability environment.
• 2+ years of experience in a professional environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.

Preferred Qualifications

To take your application to the next level, consider the following preferred qualifications:

• A Bachelor's degree in Computer Science or an IT-related field.
• Industry-relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or AWS.
• Data center infrastructure and facilities experience.
• The ability to explain complex IT concepts in simple terms.
• Excellent written and verbal communication skills.
• A proven ability to work successfully with limited supervision.

What We Offer

At Amazon, we believe in rewarding talent with a comprehensive benefits package that includes:

• Competitive compensation.
• Comprehensive healthcare benefits starting on Day 1.
• A matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• A relaxed and casual work environment - come as you are!

Career Growth Opportunities

As an IT Support Engineer I, you'll have the opportunity to grow and develop your skills in a dynamic environment. You'll be part of a talented team that's passionate about innovation and customer satisfaction. With Amazon's commitment to diversity and inclusion, you'll be able to bring your unique perspective and experiences to the table.

Work Environment and Company Culture

At Amazon, we value a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our company culture is built on a foundation of innovation, customer obsession, and a passion for excellence.

Compensation and Benefits

While we can't disclose the exact salary for this role, we can assure you that Amazon offers competitive compensation packages that reflect the value we place on our employees. Our benefits package is designed to support your overall well-being, from comprehensive healthcare benefits to paid parental leave and a matching 401(k) program.

Take the Next Step

Are you ready to join the Amazon team and become a vital part of our success story? Apply now and let's discuss how you can unlock your potential as an IT Support Engineer I. With your skills, experience, and passion for innovation, we're confident that you'll thrive in this role and help drive success at Amazon.

Don't miss this opportunity to join a talented team and take your career to the next level. Apply now!