Experienced Customer Service Representative - Remote Opportunity with blithequark

Join blithequark and Be Part of a Revolutionary Approach to Healthcare

At blithequark, we're driven by a singular, clear purpose: to carry our heart to each moment of your wellbeing. Our mission is to deliver enhanced, human-driven healthcare for a rapidly evolving world. With a focus on making healthcare more personal, convenient, and affordable, we're seeking dedicated professionals to join our team.

About the Role: Customer Service Representative

As a Customer Service Representative at blithequark, you'll be the face of our organization, influencing the member experience through your interactions via phone, web, or written correspondence. Your role will be pivotal in resolving member inquiries, addressing concerns, and providing personalized support.

Key Responsibilities:

• Respond to member inquiries and resolve issues in a timely and professional manner.
• Engage with members to understand their unique needs, preferences, and understanding of blithequark plans, tools, and resources.
• Guide members through their benefit plans, blithequark policies, and procedures, ensuring compliance with regulatory guidelines.
• Utilize customer service skills to empathize with members and provide personalized support.
• Process claims references, new case handoffs, nurture reviews, complaints, and requests through our target system.
• Educate providers on our self-service options and assist with credentialing and re-credentialing issues.
• Respond to demands received from blithequark's Regulation Record Place regarding litigation and claims.
• Determine clinical needs, relevant coverage policies, and verify member plan eligibility.
• Handle incoming requests for appeals and pre-approvals not handled by Clinical Case Management.
• Perform review of member claim history to ensure accurate tracking of benefit maximums and coinsurance/deductible.
• Utilize relevant system tools and resources to generate quality letters and calculation sheets.

Essential Qualifications:

• Bachelor's degree or equivalent experience.
• Customer service experience in a transaction-based environment, such as a call center or retail store.
• Ability to multitask and efficiently achieve responsibilities.
• Understanding of medical terminology.
• Capable oral and written communication skills.
• Proficient with Microsoft Word and Outlook.
• Ability to maintain accuracy and production standards.
• Strong problem-solving skills.
• Attention to detail and accuracy.

Preferred Qualifications:

• Experience working in a production environment.
• Technical skills relevant to the role.
• Previous experience in healthcare or a related industry.

What We Offer:

At blithequark, we're committed to taking care of our employees and our communities. Our comprehensive benefits package includes:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully paid term life insurance.
• Short-term and long-term disability benefits.
• Various wellness programs and education assistance.
• CVS store discount and rebate programs.
• Paid Time Off (PTO) and holidays.

Work Environment and Culture:

As a remote Customer Service Representative, you'll have the flexibility to work from home while being part of a dynamic team. Our culture is built around our Heart At Work Behaviors, which empower our employees to make a difference in the lives of our members.

Career Growth Opportunities:

At blithequark, we're committed to helping our employees grow and develop in their careers. With opportunities for professional development and advancement, you'll be able to build a rewarding and challenging career with our organization.

Compensation:

The salary range for this position is $30-$41 per hour, depending on experience, education, geography, and other relevant factors.

Why Join blithequark?

If you're passionate about delivering exceptional customer service and making a difference in the healthcare industry, we want to hear from you. Join our team and be part of a revolutionary approach to healthcare that's putting the heart back into patient care.

Preparing for Your Application:

To help you prepare for your application and potential interview, here are some common interview questions and tips:

• Can you tell me about yourself? Keep your response brief and relevant to the role.
• What is your strength? Focus on the qualities related to the position.
• What is your weakness? Choose a weakness that's not relevant to the job and explain how you're working on it.
• Why do you want to work for this organization? Research the company and highlight what you like about it.
• What is your salary expectation? Survey the typical salary for the position and provide a range you're comfortable with.

Don't miss this opportunity to join a dynamic team and build a rewarding career in customer service. Apply now to become a part of blithequark's mission to revolutionize healthcare.