Experienced Social Media Content Moderator – Digital Content Review and Community Guidelines Enforcement Specialist

Introduction to Teleperformance USA

Teleperformance USA is a leading global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate employees speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. We are committed to providing a workplace that values diversity, inclusion, and employee well-being, and we are excited to invite talented individuals to join our team as a Social Media Content Moderator.

Job Overview

As a Social Media Content Moderator, you will play a critical role in ensuring that user-generated content on our clients' platforms meets community guidelines and standards. This is a unique opportunity to work on-site at our El Paso, Texas location and be part of a dynamic team that is passionate about delivering exceptional customer experiences. If you are a social media enthusiast with a strong understanding of digital technology and a keen eye for detail, we encourage you to apply for this exciting role.

Key Responsibilities

• Review user-generated content on social media platforms to ensure compliance with community guidelines and standards
• Classify and eliminate sensitive content, including graphic images, videos, and written content, according to client-defined parameters
• Participate in frequent refresher training to stay up-to-date on client policies and procedures
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and quality standards
• Comply with corporate confidentiality policies and ensure the secure handling of customer information
• Provide trends and insights to develop improvements to overall processes and recommend changes to policies, procedures, and products
• Stay current with key workflow changes, operational guidelines, policy updates, and community standards

Essential Qualifications

• Ability to work on-site at our El Paso, Texas location
• Experience navigating internet websites, including social media and commercial websites
• Strong emotional intelligence and resilience in handling sensitive and potentially offensive content
• Attention to detail and ability to focus on complex tasks
• Logical problem-solving skills and ability to work in a fast-paced environment
• Availability to work various shifts, including days, evenings, and weekends
• Strong computer skills, including proficiency in Windows operating systems and ability to use multiple windows and programs simultaneously
• Ability to type 25 words per minute
• High school graduate or equivalent (proof required)
• Predictable and reliable attendance

Preferred Qualifications

• 6 months of customer service experience
• Proven oral and written communication skills
• Organization and work prioritization skills
• Experience working in a team environment and collaborating with colleagues

Career Growth and Development

At Teleperformance USA, we are committed to providing our employees with opportunities for growth and development. As a Social Media Content Moderator, you will have access to continuous training programs, career advancement opportunities, and a supportive work environment that encourages you to reach your full potential. Our company culture values diversity, inclusion, and employee well-being, and we are dedicated to creating a workplace where everyone feels valued, inspired, and supported.

Work Environment and Company Culture

Our El Paso, Texas location offers a dynamic and collaborative work environment that is conducive to happiness and a healthy work-life balance. We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our employees are passionate about delivering exceptional customer experiences, and we are committed to providing the resources and support needed to succeed in this role.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including paid training, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We are committed to providing a workplace that values diversity, inclusion, and employee well-being, and we are excited to invite talented individuals to join our team.

Conclusion

If you are a motivated and detail-oriented individual with a passion for social media and digital technology, we encourage you to apply for this exciting opportunity. As a Social Media Content Moderator, you will play a critical role in ensuring that user-generated content meets community guidelines and standards, and you will have the opportunity to work in a dynamic and collaborative environment. Don't hesitate to apply – we value a great attitude and a willingness to learn above all. Submit your application today and join our team of inspired and passionate employees who are dedicated to delivering exceptional customer experiences.

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Teleperformance USA.