Experienced First Notice of Loss (FNOL) Customer Service Representative – Work from Home Opportunity

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a First Notice of Loss (FNOL) Customer Service Representative. As a key member of our remote team, you will play a critical role in providing top-notch service to our clients and their customers, while also driving business results through your expertise and dedication.

About blithequark

At blithequark, we're more than just a company – we're a community of passionate professionals who share a common goal: to deliver exceptional results through our Core Four principles of Process, Results, Culture, and Experience. Our commitment to these values has enabled us to achieve remarkable success, and we're excited to share this journey with like-minded individuals who are eager to grow and thrive in a dynamic environment.

Our Culture

We believe that a healthy work-life balance is essential to our success, which is why we prioritize company events, volunteer opportunities, and a comfortable, casual atmosphere that encourages collaboration and creativity. Our team members are passionate about giving back to the community, and we're proud to host several volunteer events throughout the year.

The Role

As an FNOL Customer Service Representative, you will be responsible for providing high-quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our clients' property, and your expertise will be critical in ensuring that our clients receive the best possible service.

Key Responsibilities:

* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL

• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location
• Participate in special projects as assigned

Incentives and Bonuses

We're committed to recognizing and rewarding our team members for their hard work and dedication. Our Tiered Support Bonus System offers a range of incentives, including:

• Level 1: $105
• Level 2: $150
• Level 3: $205

Our FNOL Incentive Program is designed to reward high-performers with additional earnings per month, in addition to the Tiered Support Bonus System. This program is calculated daily and paid on the 5th of the following month, with a daily earning potential of $10.

Requirements and Qualifications:

* 6 months to 1-year previous customer service call center experience required

• Ability to type a minimum of 55 wpm, error-free
• Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; blithequark provides the necessary computer equipment

Preferred Qualifications:

* Experience with Microsoft Teams

• High School Diploma or equivalent

Perks and Benefits:

* Paid time off

• PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
• blithequark pays $50/month towards your internet service cost
• blithequark is a 4-year running winner of The Oklahoman Top Workplaces!

What We Offer:

* A dynamic, fast-paced environment that encourages growth and development

• A comprehensive benefits package, including a matched 401k
• Opportunities for career advancement and professional growth
• A supportive, collaborative team environment
• A range of incentives and bonuses to recognize and reward your hard work and dedication

How to Apply:

If you're a motivated, customer-focused professional who is passionate about delivering exceptional results, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark.

Note:

* We are unable to consider candidates residing outside of the United States.

• Applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.
• Pre-employment drug screenings and criminal background checks are mandatory.

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