Experienced Remote Customer Service Representative – Exceptional Client Experience Specialist

Join our dynamic team of dedicated professionals at blithequark, who strive to make a positive impact in the lives of our clients and claimants. As a key member of our Call Center team, you will play a vital role in creating an exceptional customer experience that sets us apart from the rest. With a strong focus on collaboration, making a difference, and redefining excellence, we invite you to be part of a team that values your skills, dedication, and passion.

About blithequark

At blithequark, we believe that every candidate brings something special to the table, including you! We encourage you to apply, even if you feel that you're close but not an exact match. Our team is comprised of individuals who are fluent in languages beyond English, and we share a commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.

Job Overview

As a Remote Customer Service Representative, you will be responsible for creating an exceptional customer experience by engaging with callers, instilling confidence, and leading them through a guided interview process. You will also be responsible for paying strong attention to each detail to ensure report accuracy and timely submissions. This is a fully remote position, and we require a download speed of 25mbps and an upload speed of 10mbps. We will provide you with any equipment needed, as long as you have a high-speed internet connection.

Key Responsibilities

* Engage each caller by phone with the utmost responsiveness, care, and concern

• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules, and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

About You

Required:

* High school diploma and a minimum of 1 year of customer service experience

• Strong typing and basic computer skills

Preferred:

* A quiet, secure home office or workspace with a recommended internet speed of 25mbps download and 10mbps upload

• An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
• Passion for making a difference in the lives of others
• Inspired by creating an exceptional customer experience and strong results orientation
• A stickler for details!
• A commitment to arrive to work as scheduled
• Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• blithequark Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We Value Inclusion and Diversity

At blithequark, we believe that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on protected characteristics. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The blithequark Way to its fullest.

Equal Employment Opportunity

blithequark will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

How to Apply

If you're passionate about creating an exceptional customer experience and making a positive impact in the lives of others, we encourage you to apply. Click the link below to register as a candidate and take the first step towards joining our dynamic team at blithequark. Apply Job!

Join Our Team Today!

At blithequark, we're committed to creating a workplace that is inclusive, diverse, and supportive. We believe that every candidate brings something special to the table, and we encourage you to apply, even if you feel that you're close but not an exact match. Join our team today and be part of a dynamic organization that values your skills, dedication, and passion. Apply for this job