Experienced Remote Customer Service Representative - Credit and Collections

Join the Team at Stericycle: Protecting Health and Well-being with Exceptional Customer Service

Stericycle is a leading U.S.-based business-to-business services company dedicated to providing compliance-based solutions that safeguard people, brands, and the environment. With a rich history spanning over 30 years, we have evolved from a small medical waste management startup into a prominent player in highly regulated industries, serving healthcare organizations and commercial businesses of all sizes. Our mission is to protect health and well-being in a safe, responsible, and sustainable manner.

About the Role

We are seeking a highly skilled and motivated Remote Customer Service Representative - Credit and Collections to join our team. As a key member of our customer service department, you will be responsible for maintaining sound customer relationships by handling questions and concerns with speed, accuracy, and professionalism. You will provide timely responses to customer inquiries, process credits, and ensure seamless communication with our customers.

Key Responsibilities

• Customer Inquiries and Requests: Respond promptly to customer inquiries and process requests via automated phone system, email, web, or mail regarding invoices, payments, and collections. Provide solutions to customer issues and position Stericycle products and services effectively.
• Credit Creation and Management: Process credits on behalf of customers according to current credit policy and perform necessary record-keeping activities.
• Communication and Multitasking: Utilize excellent communication and multitasking skills to manage multiple customer inquiries and requests simultaneously, ensuring attention to style, tone, and manner of communication.
• Problem-Solving and Efficiency: Share ideas with the department to increase efficiencies and effectiveness of customer needs, and perform other duties and responsibilities as assigned.
• Record Keeping and Follow-up: Complete required follow-up and/or corrections on accounts using company systems, and maintain accurate records.

Requirements and Qualifications

Essential Qualifications:

• Education: High School Diploma or Equivalent required.
• Communication Skills: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in using computer systems, software applications, and technology tools.
• Problem-Solving Skills: Ability to analyze problems, identify solutions, and make sound judgments.

Preferred Qualifications:

• Customer Service Experience: Previous experience in customer service, credit, or collections.
• Industry Knowledge: Familiarity with healthcare or commercial industries.
• Language Skills: Fluency in multiple languages.

What We Offer

Competitive Compensation and Benefits:

Stericycle offers a comprehensive benefits package, including:

• Health Care Program: Medical, dental, vision, and prescription coverage.
• Flexible Spending Accounts: Healthcare and dependent care flexible spending accounts.
• Life and Accidental Death and Dismemberment Insurance: Life and accidental death and dismemberment insurance.
• Employee Assistance Program: Confidential counseling and support services.
• Tuition Reimbursement: Opportunities for professional growth and development.
• Paid Time Off: Paid vacation and sick time.
• Retirement Plan: 401(k) plan and employee stock purchase plan.

Career Growth and Learning Benefits:

At Stericycle, we are committed to the growth and development of our employees. We offer:

• Training and Development Programs: Comprehensive training programs to enhance skills and knowledge.
• Mentorship Opportunities: Guidance and support from experienced professionals.
• Career Advancement Opportunities: Opportunities for career growth and advancement.

Our Culture and Values

At Stericycle, we value diversity, equity, and inclusion. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. We are proud to be an equal opportunity employer and welcome applicants from diverse backgrounds.

Work Environment and Company Culture

As a remote customer service representative, you will have the flexibility to work from home and be part of a dynamic team. We offer a collaborative and supportive work environment that values innovation, teamwork, and customer satisfaction.

How to Apply

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and cover letter, to:

We look forward to hearing from you and discussing how you can join our team and contribute to our mission to protect health and well-being.