Representative, Customer Service - Skilled

Job Title: Representative, Customer Service - Skilled

Job Description

We are seeking a skilled Customer Service Representative to provide exceptional phone support for inquiries from sales and healthcare professionals. The schedule for this position is Monday through Friday, from 8 am to 5 pm. Your role will involve engaging, interacting, and responding in a prompt, accurate, courteous, and poised manner to foster positive business relationships.

Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals.
• Engage with and respond to inquiries in a prompt and courteous manner.
• Support the Sales Department by answering questions via telephone, email, and fax.
• Research responses in collaboration with sales teams.
• Maintain records of customer interactions, including inquiries, complaints, comments, and actions taken.
• Determine charges for services requested and collaborate with Corporate Accounts Receivable for payment collection and billing arrangements.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain customer pricing in the ERP system, including entering contracts as needed.
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
• Manage inventory shelf life and expiry records.

Essential Skills

• Strong customer service skills with excellent phone and written communication.
• Experience in supporting sales and healthcare professionals.
• Ability to manage and document customer interactions accurately.
• Familiarity with ERP systems for pricing and inventory management.
• Knowledge of billing processes and coordination with accounts receivable.
• Understanding of medical terminology and multi-line communication systems.

Additional Skills & Qualifications

• Experience in preparing service reports and analyzing customer data.
• Understanding of inventory shelf life and expiry tracking.
• Ability to research and resolve inquiries in collaboration with sales teams.
• Comfort with multi-channel communication including phone, email, and fax.
• Detail-oriented with strong organizational skills.
• Ability to work independently in a remote environment.
• Proficiency in maintaining accurate records and implementing procedural workflows.
• Collaborative mindset for cross-functional coordination with sales and finance teams.

Work Environment

This role is primarily remote, requiring the ability to work independently. The work involves collaborating with sales and finance teams through phone, email, and fax. A detail-oriented approach and strong organizational skills are necessary to maintain accurate records and ensure smooth procedural workflows. Job Type & Location This is a Contract position based out of Redmond, Washington. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job