ServiceNow CMDB Consultant - E-Solutions, Inc.

Job Title: ServiceNow CMDB Consultant

Location: Remote

Long term contract

Role 1: Implementing an RBAC Solution in ServiceNow

ServiceNow skills needed include:

• Experience designing and implementing catalog items and Flow Designer flows.
• Previous IntegrationHub Spoke work completed with Active Directory through ServiceNow MID servers.
• Understanding of CI tables and relationships in the CMDB, for building RBAC role storage tables.
• Experience with writing and executing PowerShell scripts against Active Directory.
• Desired: Previous background in designing/developing/implementing a solution within ServiceNow that creates user account(s) and grants appropriate user group membership(s) to these account(s) via automation.

Role 2: CMDB Container Discovery Solution

ServiceNow skills needed include:

• Previous experience with ServiceNow CMDB, to include the Discovery product. Ability to modify schedules, execute Discovery runs, analyze results, and remediate issues/errors identified. Preferred: Prior work experience with a focus on the discovery of containers.
• Intermediate understanding of infrastructure containers and how they function, within the context of discovering container(s) for ingestion into the ServiceNow CMDB.
• Understanding of CI tables and relationships in the ServiceNow CMDB related to container discovery.
• Excellent interpersonal and clear communication skills
• Desired: Prior experience in setting up Service Graph Connectors or working with import sets/transforming data within the CMDB via the IRE.

Role 3: CMDB/Tag-based Service Mapping

ServiceNow skills needed include:

• Previous experience with ServiceNow CMDB, to include the Discovery and tag-based service mapping product(s).
• Basic to intermediate understanding of infrastructure components and how they function: Network devices, servers (Windows and Linux), and databases.
• Understanding of CI tables and relationships in the ServiceNow CMDB that are used to create mapping candidates using tag-based service mapping.
• Excellent interpersonal and clear communication skills. Will be interfacing with application owners and infrastructure teams.
• Ability to troubleshoot root cause(s) why tags may be missing from CIs in the CMDB or may be incorrect, ultimately leading to a mapping candidate being inaccurate/incomplete. As a result of this root cause analysis, working with infrastructure teams using service request(s) and/or direct interaction(s) to address tagging gaps.
• Re-factoring of application mapping candidates until such time as the mapping candidate reflects a full and accurate map and is ultimately approved by the associated application owner.

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