Customer Support Specialist - Remote LATAM Team - Multilingual & Tech-Savvy Customer Advocate

Join the Lodgify Team: Where Innovation Meets Customer Delight

Lodgify is a pioneering vacation rental software company that's revolutionizing the way property owners and managers operate their rental businesses online. With a strong presence in the industry and a recent $30M funding boost, we're on a mission to empower our customers to succeed in the ever-evolving world of short-term rentals. Our dynamic team of over 350 people from more than 60 different nationalities is passionate about delivering exceptional customer experiences, and we're looking for a talented Customer Support Specialist to join our fully remote LATAM team!

About the Role

As a Customer Support Specialist at Lodgify, you'll be the face of our company, providing top-notch support to our customers via phone, email, and chat. Your primary focus will be helping customers navigate and succeed with our software, becoming a product expert, and guiding them in setting up their accommodation websites and growing their vacation rental businesses. You'll be the go-to person for troubleshooting issues, offering advice, and ensuring customer satisfaction.

Key Responsibilities:

• Deliver Exceptional Customer Support: Respond promptly to support requests, troubleshoot issues, and offer advice to help customers get the most out of Lodgify's software.
• Be a Product Expert: Develop in-depth knowledge of Lodgify's platform and features, and guide customers in setting up their accommodation websites and growing their vacation rental businesses.
• Troubleshoot and Solve Technical Issues: Identify and resolve general technical issues related to the Lodgify platform, and escalate complex issues to relevant teams.
• Report Customer Feedback and Issues: Collect and document customer feedback, and report issues to relevant teams to drive continuous improvement.
• Document Software Bugs and Issues: Identify and document any software bugs or issues, and collaborate with the development team to resolve them.

What Makes You a Great Fit?

We're looking for a highly skilled and motivated Customer Support Specialist with:

Essential Qualifications:

• Experience in Technical Customer Support: A background in technical customer support or a similar role, with a proven track record of delivering exceptional customer experiences.
• Strong Communication Skills: Excellent verbal and written communication skills in English, with the ability to communicate effectively with customers and internal teams.
• Technical Skills: Proficiency in using CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• Problem-Solving Skills: Excellent troubleshooting skills, with the ability to diagnose technical issues and resolve them efficiently.
• Independence and Time Management: The ability to work independently, managing multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience in the Travel or Hospitality Industry: A background in the travel or hospitality industry, with a deep understanding of the short-term rental market.
• Multilingual: Fluency in multiple languages, particularly Spanish, Portuguese, or French.
• Technical Background: A technical background, with experience in software development, IT, or a related field.

Why You'll Love Working at Lodgify

At Lodgify, we offer a unique and dynamic work environment that fosters growth, learning, and fun! Here are just a few reasons why you'll love working with us:

Benefits and Perks:

• Remote Work: Enjoy the flexibility to work from home, and experience the freedom to create your own schedule.
• Competitive Salary: Earn a competitive salary in EUR/USD, with opportunities for growth and development.
• Expense Coverage: Get expense coverage for computers and gadgets, so you can stay equipped and productive.
• International Team: Collaborate with a diverse and dynamic team of over 60 different nationalities, and experience the richness of different cultures.
• Travel Opportunities: Join us for our yearly team-building events, and experience the excitement of traveling with your colleagues.
• Referral Program: Boost your earning potential with our referral program, and get paid for introducing talented professionals to our team.
• Endless Opportunities for Growth: Develop your skills and expertise, and take advantage of endless opportunities for growth and development.

Career Growth Opportunities and Learning Benefits

At Lodgify, we're committed to helping our team members grow and develop their skills. Here are just a few ways we support your career growth:

• Training and Development: Participate in regular training sessions, workshops, and conferences to stay up-to-date with industry trends and best practices.
• Mentorship: Get paired with an experienced mentor who can guide you in your role and provide valuable feedback and support.
• Career Advancement: Take advantage of opportunities for career advancement, and move into new roles and responsibilities that challenge and engage you.

Work Environment and Company Culture

At Lodgify, we're proud of our dynamic and inclusive work environment. Here are just a few things that make our company culture special:

• Diversity and Inclusion: We celebrate diversity and promote inclusion, creating a workplace where everyone feels welcome and valued.
• Collaboration: We foster a culture of collaboration, where team members work together to achieve common goals and support each other.
• Innovation: We're committed to innovation, and encourage our team members to think creatively and develop new ideas and solutions.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive Salary: A competitive salary in EUR/USD, with opportunities for growth and development.
• Benefits: A range of benefits, including expense coverage for computers and gadgets, and opportunities for career growth and development.
• Perks: Fun perks, such as virtual team activities, and opportunities to travel with your colleagues.

Conclusion

If you're a motivated and customer-focused professional looking for a new challenge, we want to hear from you! As a Customer Support Specialist at Lodgify, you'll have the opportunity to make a real impact, develop your skills, and grow with a dynamic and innovative company. Don't miss out on this exciting opportunity – apply now and join our team!

Ready to Join the Lodgify Team?

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today, and take the first step towards a rewarding and challenging career with Lodgify.