Director, Workforce Planning - Marketplace

Position Summary... The Walmart Marketplace team is one of the fastest-growing and most strategic areas within Walmart's global business portfolio. Our mission is to empower third-party sellers and deliver cutting-edge eCommerce solutions, leveraging the scale, reach, and innovative spirit of Walmart. By joining our team, you will be at the forefront of transforming seller experiences, driving strategic change, and developing the operational foundations that power millions of daily transactions. The environment is fast-paced, highly collaborative, and offers the opportunity to make an outsized impact on Walmart's future. What you'll do... As the Director, Workforce Planning - Marketplace you will be the architect and leader driving the strategy, governance, and execution of Workforce Planning to support Walmart Marketplace contact centers. You will influence and drive critical business initiatives, owning all aspects of Workforce Planning.

Key Responsibilities

Workforce Planning Strategy, Leadership & Governance

• Develop and implement a comprehensive training and development program for Workforce Planning staff to ensure they are equipped with the necessary skills and knowledge to provide exceptional service.
• Leads and executes complex projects by converting requirements into technical solutions, guiding team members, and integrating third-party solutions.
• Provides direction by analyzing business objectives, developing strategies, and promoting continuous learning.
• Oversees workforce analytics and planning by developing strategies, consulting with leaders, and ensuring standards are met.
• Develops strategies to attract and maintain a skilled workforce through recruitment, mentorship, and talent development.
• Manages workforce planning projects by setting priorities, allocating resources, and monitoring progress.

Leadership Development & Organizational Excellence

• Inspire, develop, and manage a team of high-performing leaders and managers across Workforce Planning team.
• Build a culture rooted in accountability, diversity, collaboration, innovation, and continuous improvement.
• Mentor emerging Walmart talent, supporting organizational capability building, succession planning, and career advancement opportunities.

What You'll Bring

• Progressive experience in contact center Workforce Planning.
• Exceptional analytical, communication, and leadership skills.
• Workforce Planning, Business Strategies, Cross-Functional Team Leadership, Data Analysis, and Project Management.

Minimum Qualifications

• Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 5 years' experience in data management, business analytics, statistics, or related area OR 7 years' experience in data analysis, statistics, computer science, or related area.
• 2 years' supervisory experience.

Preferred Qualifications

• Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field.
• 2 years' experience in retail operations.

Join us and transform the future of eCommerce at Walmart. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. Hoboken, New Jersey US-10649/Bellevue, Washington US-11075:The annual salary range for this position is $132,000.00-$264,000.00 San Bruno, California US-08848/Sunnyvale, California US-11349:The annual salary range for this position is $143,000.00-$286,000.00 Bentonville, Arkansas US-09401:The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 5 years' experience in data management, business analytics, statistics, or related area OR 7 years' experience in data analysis, statistics, computer science, or related area. 2 years' supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Retail Operations Masters: Analytics, Masters: Computer Science Primary Location... 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Apply tot his job Apply To this Job