Experienced Patient Access Representative – Remote Opportunity for Compassionate and Detail-Oriented Individuals in Healthcare Administration

Introduction to Mercy and Our Mission

At Mercy, we are dedicated to bringing to life a healing ministry through our compassionate care and exceptional service. As a leading healthcare provider, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents but also your heart. Our mission is clear, and we are committed to delivering high-quality patient care with kindness, empathy, and understanding. If you are a compassionate and detail-oriented individual looking for a rewarding career in healthcare administration, we encourage you to join our team as a Patient Access Representative - Remote.

Job Overview

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy service standards. As a Patient Access Representative, you will facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. Your exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, as well as federal, state, and accreditation agencies, will ensure that the most accurate patient data is obtained and populated into the patient record.

Key Responsibilities

• Provide exceptional customer service to patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance
• Ensure accurate patient data is obtained and populated into the patient record
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, as well as federal, state, and accreditation agencies
• Establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy

Qualifications and Requirements

To be successful in this role, you will need:

• 1-3 years of clerical experience and customer service experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Ability to communicate effectively both orally and in writing; excellent telephone etiquette required
• Strong organizational skills; attention to detail
• Ability to use a 10-key calculator and computer keyboard
• Knowledgeable and experienced with various computer systems

Essential Skills and Competencies

In addition to the qualifications and requirements listed above, the ideal candidate will possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Compassion and empathy for patients and their families
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At Mercy, we are committed to the growth and development of our employees. As a Patient Access Representative, you will have opportunities to:

• Pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures
• Develop your skills and knowledge in healthcare administration and patient access
• Advance your career in a dynamic and supportive environment
• Participate in ongoing training and education programs to stay up-to-date on the latest developments in healthcare

Work Environment and Company Culture

At Mercy, we pride ourselves on our supportive community and collaborative work environment. As a Patient Access Representative, you will be part of a team that is dedicated to delivering exceptional patient care and making a positive impact on the lives of our patients and their families. Our company culture is built on the values of compassion, integrity, and excellence, and we are committed to creating a work environment that is inclusive, respectful, and empowering.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Day-one comprehensive health, vision, and dental coverage
• PTO and tuition reimbursement
• Employer-matched retirement funds
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment

Conclusion

If you are a compassionate and detail-oriented individual looking for a rewarding career in healthcare administration, we encourage you to apply for the Patient Access Representative - Remote position at Mercy. With our commitment to exceptional patient care, ongoing training and education, and a supportive work environment, you will have the opportunity to make a positive impact on the lives of our patients and their families. Don't miss out on this exciting opportunity to join our team and advance your career in healthcare administration. Apply today!