Technical Support Analyst (Junior)
This is a remote position.
About our client: Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity. What you will be doing:- Serve as the primary point of contact for customer tickets / escalations, ensuring the ITSM tool is consistently updated.
- Ensure business operational activities are completed in line with customer contracts and internal service-level agreements (SLAs).
- Proactively follow up on support issues, liaising with the development team and delivering product fixes according to internal procedures.
- Maintain a good understanding of the delivered solution.
- Work in different business time zones and be available for on-call support 24/7.
- Knowledge of the telecom network environment
- Proven experience in documenting support plans, strategies, and cases for a complex system.
- Strong experience with at least one scripting language (Shell, Python, Perl) and a solid working knowledge of SQL/No-SQL databases.
- Working knowledge of Unix and various application configurations, with a focus on production support.
- Excellent verbal and written communication skills, with the ability to effectively communicate and influence stakeholders at all levels.
- Able to work effectively both independently and as a self-sufficient team member.
- Portugal / United Kingdom
- J107008
Requirements
Technical Support, Analyst, Junior, Telecom, Scripting, SQL, Unix, Production Support, Customer Service, GlobalOriginally posted on Himalayas
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