Experienced Bilingual Customer Service Representative – Home Care Agency
At Broadway Respite & Home Care, we are dedicated to providing exceptional home healthcare services to the residents of New Jersey. Our mission is to enhance the lives of individuals in need of support with assisted daily living (ADLs) by delivering thorough and compassionate care. As a leading home care agency, we are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. If you are passionate about delivering outstanding customer service and have a passion for working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About Us
Broadway Respite & Home Care is a successful and committed home care agency that serves the community in multiple areas of New Jersey. Our certified Home Health Aides are qualified to assist individuals in need of support with ADLs, enabling them to live independently in the comfort of their own homes. At Broadway Respite & Home Care, we are committed to providing the most thorough home healthcare services to our patients, and we are seeking a dedicated individual to join our team as a Customer Service Representative.
Job Summary
As a Bilingual Customer Service Representative, you will be responsible for providing exceptional service in phone screening candidates applying as Home Health Aides (HHAs) for our NJ locations. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service. You will be managing high-volume calls, phone screening HHAs for job placement, and other administrative duties such as data-entry, and follow-ups to support staffing and managers, while delivering exceptional customer service assistance.
Key Responsibilities
* Handle inbound and outbound calls for our HHAs; by phone screening their qualifications, and addressing their inquiries, concerns, and requests
- Provide accurate and timely information to HHA candidates regarding services, and policies
- Utilize phone etiquette to ensure professional and courteous communication with HHA candidates
- Analyze business needs and coordinate qualified candidates for hiring manager
- Perform data entry and administrative tasks to update candidate information in the system
- Collaborate with other team members to ensure accurate hiring pipeline while achieving department goals
Essential Qualifications
* Must be fluent in Spanish and English
- Must be computer savvy
- Must have High Volume Call experience
- Must have Customer service experience
- Must have a positive outlook, and enjoys talking to people
- Must live in the state of NJ
- Self-driven - ready to take on responsibility as well as work collaboratively with your team and cross-functional departments
- Multi-tasker with excellent Time Management skills
- Excellent verbal and written communication skills
- Excellent Time Management skills
- Ability to work well in a team environment as well as independently
- Strong attention to detail and accuracy in data entry
Preferred Qualifications
* Experience working in a call center or customer service environment
- Knowledge of home care services and regulations
- Experience with data entry and administrative tasks
- Ability to work in a fast-paced environment with multiple priorities
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a team environment and collaborate with others
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Excellent time management and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Strong attention to detail and accuracy in data entry
Career Growth Opportunities and Learning Benefits
At Broadway Respite & Home Care, we are committed to providing opportunities for growth and development. As a Bilingual Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in customer service, data entry, and administrative tasks
- Work in a fast-paced environment with multiple priorities
- Collaborate with other team members to achieve department goals
- Participate in ongoing training and development programs
- Take on additional responsibilities and contribute to the growth and success of the agency
Work Environment and Company Culture
At Broadway Respite & Home Care, we value our employees and strive to create a positive and supportive work environment. As a Bilingual Customer Service Representative, you will:
- Work in a remote setting with a flexible schedule
- Have access to ongoing training and development programs
- Collaborate with other team members to achieve department goals
- Participate in team-building activities and social events
- Enjoy a competitive salary and benefits package
Compensation, Perks, and Benefits
As a Bilingual Customer Service Representative, you will receive a competitive salary and benefits package, including:
- $17-19 per hour, based on experience
- Bonus opportunities
- Medical Insurance
- Dental & Vision Insurance
- Employer-matched, generous 401K
- PTO, Paid sick time, Paid Holidays
- Opportunity for growth and advancement with an established home care company
How to Apply
If you are a dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
Broadway Respite & Home Care is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
Contact Information
To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to: [insert contact information] We look forward to hearing from you! Apply for this job