Experienced Remote Customer Service Representative – Safety and Security Solutions
At Allegion, we're dedicated to creating peace of mind by pioneering safety and security solutions for the people you know and love. With over 30 brands, 11,000 employees globally, and products sold in 130 countries, we specialize in security around the doorway and beyond. Our commitment to innovation, customer satisfaction, and employee growth has made us an industry leader in the manufacturing, installation, and servicing of automatic doors.
Join Our World-Class Team
Stanley Access Technologies, a subsidiary of Allegion, is recognized for its excellence in customer service and innovative solutions. We're seeking a self-motivated, results-driven team player to fill a remote Customer Service Representative position. As a key member of our team, you'll provide exceptional customer service support, ensuring the accuracy of service orders and service requests in a timely manner.
Key Responsibilities:
* Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data.
- Communicate and work closely with appropriate departmental personnel.
- Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.
- Provide back-up support to other group members in the performance of job duties as necessary.
- Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.
- Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.
- As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers.
- Perform duties and responsibilities as described in the provided systems.
- Perform other related duties in support of the team as assigned by management.
- Work hand in hand with the branches to provide a seamless process for our customers.
What You Need to Succeed:
* High School Diploma or GED with 1-3 years of experience or equivalent work experience
- Ability to work on Eastern Standard Time
- Proficient computer skills
- Must have a flexible schedule and able to work the on-call shift as needed
- Flexible, cooperative, and proactive
- Able to work independently in a team-oriented environment
- Ability to make decisions and troubleshoot
- Execute tasks in a timely manner and in a remote setting
- Detail-oriented
- SAP knowledge a plus
Additional Preferred Skills or Qualifications:
* Associate's Degree
- SAP Knowledge
- Astea Knowledge
- Five9 Knowledge
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
- You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact.
- You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
- You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You'll Get from Us:
* Health, dental, and vision insurance coverage, helping you be safe, be healthy.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period.
- Tuition Reimbursement.
- Generous Vacation and Sick Time.
- Employee Discounts through.
- Community involvement and opportunities to give back so you can serve others, not yourself.
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching.
Compensation:
The expected Base Hourly Range: $20.00 per hour. The actual compensation will be determined based on experience and other factors permitted by law.
Join Our Team Today:
We're committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers, and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact us.
Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place! Apply for this job