Sales/Solutions Engineer – SAFR

Company Overview: SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives Position Overview: RealNetworks LLC seeks a motivated Sales/Solutions Engineer for SAFR™ (Secure, Accurate Facial Recognition), a visual intelligence platform specializing in face and person-based computer vision optimized for both access control and surveillance applications in Brazil. In view of SAFR’s unique market position and the outstanding potential of growth, RealNetworks is now seeking a customer driven, individual contributor to provide pre-sales and post-sales technical support to our customers wanting to deploy SAFR. The Engineer will apply an extensive technical background, understanding of Access Control Systems, Video Surveillance Systems, and related technologies to provide customer-facing, pre and post sales services, for a combined hardware and software solution, including advisory, installation, configuration, customization and support. This role provides a unique opportunity to grow a function as our product becomes widely adopted in diverse markets. What you’ll do:

• Build deep knowledge of SAFR’s combined hardware and software solutions for physical security access control and video surveillance markets.
• Provide technical expertise to external customers, partners and internal sales in areas related to SAFR product functionality (e.g. Access Control, SIP Intercom, VMS Integration, RTSP video streaming, etc.) and recommendations on equipment/hardware for the customer environment.
• Lead technical presentations to demonstrate the SAFR access control and surveillance solutions to an experienced engineering audience as well as technology novices.
• Configure and deploy SAFR applications for customer POC deployments to meet customer requirements.
• Train and assist channel partners to plan, implement and configure SAFR hardware and software solutions
• Troubleshooting complex issues with software, cameras and the facial recognition and related data processing for external customers in customer production environments
• Work with product engineering as needed to report customer issues, collect information to assist in analysis and identification of problem, coordinate troubleshooting sessions on customer hardware as needed and apply engineering workarounds.
• Identify issues, reproduce and provide details issue reports with clear repro instructions through our issue tracking system.
• Advise technology partners with the implementation of integrated solutions using SAFR SDK/API tools
• Assist with technical presentations, training, and performance evaluation by successfully describing our complex product to an experienced, sophisticated engineering audience as well as technology novices;
• Deliver detailed feedback on customer needs and requirements to SAFR’s product management and engineering teams, always acting as the aggressive internal customer advocate.
• Willingness to travel within the Brazil 20% of the year, but possibly up to 50%.

What we are looking for:

• Must be fluent in both English and Portuguese reading and writing
• Bachelor’s degree in a technology or engineering-related field or equivalent
• 3+ years’ experience as a systems engineer or technical support engineer for access control manufacturers or system integrators
• Hands-on experience with one or more of the following:
  • Video Surveillance solutions and cameras installation
  • Access Control Systems including access control panels, readers and wiring/communications standards
  • Access control credentials and card formats
• Experience with troubleshooting and resolving network connectivity issues
• Familiarity with Windows operating systems (Linux a plus)
• Experience working with REST APIs
• Excellent written and verbal communication and technology presentation skills

RealNetworks is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We have a dynamic, flexible work environment, and while we work hard, we value good work/life balance.

Originally posted on Himalayas

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