Start-Up Technician
The Start-up Technician is the primary field service technician that is dedicated to new system start-up work. In their role they are a senior member of the service operations and new systems field team. This position will develop and implement the new systems commissioning activities. They will drive service department best practices and maximize the use of the service business tools (Field Software, ERP, etc.). The position reports to the Service Manager in the Fairless Hills Headquarters.
This position requires up to 100% travel. Individual should be based on the East Coast/Mid-Atlantic region.
Key Responsibilities
The Start-up Technician is accountable for providing senior expertise, support, and management for the organization’s commissioning service processes including:- Primary interface and liaison with the project management team for field commissioning related topics.
- Developing commissioning program best practices/templates and providing training/mentoring to apprentice within the department.
- Monitoring dependencies across multiple inter-related projects, developing & driving key milestones within the Project Management and Service teams.
- Generating and reporting daily site reports and work order information to the project management and service operations team
- Develop and distribute start-up reporting to the leadership/key stakeholders for scope/work reviews, costs analysis, and contract reviews.
- Provide full commissioning staffing for the field service and technical support functions within the organization
- Assist project management team members with achievement of operational goals and objectives
- Problems faced may be difficult and can be complex due to inter-department demands
- Business management, planning, and implementation skills must be strong
- Ensures policies, practices and procedures are understood and followed by Kelvin employees, sub-contractors, customers, and all stakeholders.
Skills, Knowledge and Expertise
- 10+ years’ experience in a field service and project start-up role with industrial refrigeration customers.
- A technical education or commensurate experience in industrial/technical support of refrigeration equipment. Advanced education within the RETA certification 1 through 4 and IR 1-19/ CR 1-20 modules.
- Advanced OEM training for equipment start-up and service.
- Able to provide field support to a multi-location service and project team efficiently and accurately.
- Ability support and drive team site performance to maximize organization goals and project results.
- Experience driving process improvements within multi location and remote teams.
- Able to multi-task and work under pressure.
- Self-motivated and highly organized.
- Must be able to work independently and create start-up processes to drive meeting timelines.
- Openness to travel extensively (90%) within the United States for extended periods of time. Includes driving and flying with overnight hotel stays.
- Computer literacy including knowledge of Field Software, MS Office, and ability to quickly learn new software.
Benefits
- Eligible for healthcare benefits on Day 1 of employment:
- Medical, dental, vision, and prescription drug coverage
- Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
- Health Savings Account (HSA)
- Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
- Accident Hospital Indemnity
- Company-paid Short and Long-term Disability Insurance
- Pet Insurance
- Employer matched 401(k) saving plan (with Roth option)
- Weekly paycheck
- Quality work vehicles, tools, and uniforms
- Generous paid holiday schedule (11 days per year)
- Paid time off (vacation + sick time)
- Access to Kelvin Knowledge Center, Kelvin University, and other learning & development programs
- Voice of the Field program
- Employee Referral Bonus Program
- Tuition Reimbursement
Originally posted on Himalayas
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