Learning and Development Facilitator

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

UK Remote | £30,000-£35,000 dependent on experience + Benefits | Hear from the team ✨

⭐ Our Team:

We've found that the best way to learn is to do so in an environment which is as close to the actual job as possible. That's why our training is 75% independent learning. This independent learning happens in a Learning Management System, where COps discover our app, products, and internal tools through videos, infographics, realistic mock-ups and prototypes. 

COps then begin to embed what they’ve learned from our LMS through workshops. These workshops are supportive environments to encourage group discussions and planned activities. 

Your role is to focus on the “people” side of training by making these workshops informative, engaging and inclusive. 

When you’re not designing and facilitating workshops, you’ll also be discovering and building things that help COps learn outside of our LMS. 

You’ll play a key role by…

• Being the face of training, designing and leading engaging workshops to mostly virtual remote audiences, but also in person when required. 
• Coordinating the logistics of our workshops. From making sure everybody is there and taking an attendance register, right through to adapting your delivery methods to engage your learners.
• Building training workshops using things such as FigJam, Slides, whatever medium you think is best to deliver the learning experience you want. You’ll also use the assets created by our Training Design team or ones that you’re able to make yourself. 
• Helping to strategically close knowledge gaps in inventive new ways. Perhaps you’ll make a quick video reminding COps how to identify a complaint, run ad-hoc “lunch and learns” and generally jump on inventive solutions to keep our operation on track. 
• Analysing data across multiple sources to determine how effective our training programmes are. This data could come from learner surveys, COps performance metrics, cohort performance metrics and knowledge check/pillar assessment results. 
• Contributing to discussions on our Learning/Performance strategy by providing insights and spotting opportunities/trends within training delivery.
• Using your facilitation skills to bring content to life for all learners -  helping translate theory into real wold application to support and increase COps skills, knowledge and behaviour 

We’d love to hear from you if…

• You’re an engaging facilitator, passionate about the ‘face to face’ side of learning experiences who can demonstrate an ability to flex your approach to different audiences. 
• You have strong communication skills. You’ll be explaining key concepts to people seeing it for both the first and thousandth time, and it needs to feel fresh to both audiences. 
• You can analyse the relationship between our business needs and how training delivers the outcomes needed to meet those needs.
• You are a strong collaborator and enjoys working with multiple operational teams (Hiring, Ops Managers, Team Managers etc)
• You care deeply about the impact that good training can have on both the learner and business.
• You have a good understanding of adult learning principles and can translate this knowledge into practical engaging learner experiences.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

What’s in it for you

£30,000-£35,000 dependent on experience ➕share options.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Application questions 
• Recruiter call 
• Interview & Task

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage