Engagement Manager, NetSuite Consulting (Remote)

About Bryant Park Consulting

Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally.

What you will do

As an Engagement Manager, NetSuite Managed Services, you will be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients.

Responsibilities

• Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team

• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically 3-6 projects or as needed

• Proactively review workload and redistribute as necessary

• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.

• Serve as primary lead/contact for assigned clients

• Review contracts for special terms. Monitor time expended, billings, renewals, profitability

• Lead and actively participate in initiatives to improve maturity and growth of Managed Services delivery

• Train, mentor, and act as subject matter expert for team on both technical and functional skill sets

• Advise client on standard functionality, leading practices for software and industry

• Act as primary Technical Account Manager ("TAM”) for key accounts

• Help manage teams across different multiple geographic regions

• Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments

Qualifications

• Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience

• 6+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations

• NetSuite Certifications heavily preferred - ERP Consultant, Administrator

• Experience and knowledge of best practices surrounding ERP

• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.

• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences

• Experience managing a team of 5+ consultants working across multiple engagements

Putting Our People First From Day One

From the founding of Bryant Park Consulting, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - all drawn to building a career that's both exciting and sustainable.

• Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. Knowledge management and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs.
• Cultivate Well Being - Thrive holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats.
• Choose Your Career - There is no pressure to go ‘up-or-out’ and welcome you to build a career that gets you excited about coming to work every day - whether that’s as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us.
• Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development.

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Bryant Park Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.