Proactive Customer Recall Agent - Remote Automotive Customer Support Specialist

Join the Morley Team as a Proactive Customer Recall Agent and Elevate Your Career in Customer Support

Are you passionate about delivering exceptional customer experiences and making a positive impact in the automotive industry? Do you have a knack for building lasting relationships and providing top-notch support? Look no further! Morley Companies is seeking a highly skilled and proactive customer recall agent to join our innovative remote team. As a Proactive Customer Recall Agent, you will have the opportunity to work with a leading auto manufacturer, providing excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with the product.

About Morley and Our Mission

At Morley, our mission is to deliver extraordinary experiences. We strive to lead with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) for our Morley Family members and for the world-leading companies that partner with us. We value our employees and offer a comprehensive benefits package, including competitive pay, health benefits, and other perks to make your life easier.

The Role: Proactive Customer Recall Agent

As a Proactive Customer Recall Agent, you will play a critical role in providing exceptional customer support and information to vehicle owners who are at risk for their level of satisfaction with the product. Your primary responsibilities will include:

• Providing excellent customer support and information to vehicle owners via phone or email
• Proactively contacting customers to help them have the ultimate customer care experience and ensuring they are happy with their purchase
• Supporting the department and team leads with operational projects
• Offering timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while maintaining a positive and upbeat attitude

Requirements and Qualifications

Essential Skills and Qualifications:

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• High school diploma or equivalent
• Computer navigation and telephone skills
• Typing skills
• Ability to problem-solve and participate in discussions as a consultant
• Ability to negotiate/create solutions that meet client, customer, and Morley objectives
• Strong work ethic, ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to detail
• Ability to build positive, lasting relationships with your customer base
• Full understanding of project operational and workflow processes to meet quality and productivity guidelines

Preferred Qualifications:

• Degree in a relevant or related field

Remote Work Requirements:

• Michigan resident
• High-speed internet access at home that can be connected to via Ethernet or landline
• Secluded and distraction-free work environment

What We Offer: Competitive Compensation and Benefits

At Morley, we believe that your employment value goes beyond your paycheck. That's why we offer a comprehensive benefits package, including:

Health & Wellness Benefits:

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits:

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier:

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

Why Join the Morley Family?

At Morley, we pride ourselves on being an equal opportunity employer and promoting an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities.

Are You the One We're Looking For?

If you believe you have what it takes to excel as a Proactive Customer Recall Agent, we encourage you to submit your application without delay. As a valued member of our team, you will have the opportunity to make a positive impact in the automotive industry, grow your career, and enjoy a comprehensive benefits package.

Don't miss this opportunity to join our innovative remote team and take your career to the next level! Apply now and become a part of the Morley Family.