Principal Operations Strategy – TPRM Learning Strategy Expert - Remote

Join Discover: A Brighter Future Awaits

At Discover, we're dedicated to empowering individuals to take control of their financial lives. As a leading digital banking and payments company, we're committed to fostering a culture of innovation, collaboration, and growth. Our mission is to provide a brighter financial future for millions of people, and we believe that our employees are the key to achieving this goal.

About the Role: Principal Operations Strategy – TPRM Learning Strategy

We're seeking an experienced Principal Operations Strategy – TPRM Learning Strategy expert to join our Governance, Risk, and Compliance (GRC) Operational Excellence team. As a strategic leader, you will provide tactical direction for operational activities, ensuring efficient and compliant servicing operations while delivering a world-class customer experience. This is an exceptional opportunity to make a meaningful impact, drive business growth, and develop your skills in a dynamic and collaborative environment.

Key Responsibilities:

• Partner with the GRC TPRM Product Owner and TPRM Program Owners to develop GRC system supporting documentation and training.
• Serve as the primary liaison between business partners and operations teams for servicing processes.
• Collaborate with business partners on process enhancements, communicate operational implications, and suggest alternatives that achieve objectives with more favorable impact to operations.
• Manage and escalate risk and customer-impacting issues to management.
• Ensure sound operational processes and procedures are developed and documented.
• Develop remediation plans and ensure their timely completion.
• Monitor servicing quality levels, communicate opportunities for improvement, and collaborate with operations to improve service levels.
• Plan, coordinate, and execute activities that support business partner initiatives across the organization.

Essential Qualifications:

• Bachelor's degree in Business Administration and Management, Social Sciences, or related field.
• 6+ years of experience in Customer Service, Financial Services Operations, or related field.
• In lieu of education, 8+ years of third-party risk management or learning strategy experience.

Preferred Qualifications:

• Master's degree in Business Administration and Management, Arts, Social Sciences, or related field.
• 2+ years of experience in third-party risk management.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.
• Experience with GRC systems and third-party risk management.

Career Growth Opportunities and Learning Benefits

At Discover, we're committed to helping our employees grow and develop their skills. We offer a range of benefits and programs, including:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD, and AD&D Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Work Environment and Company Culture

Our company culture is built on three core behaviors:

• We Play to Win
• We Get Better Every Day
• We Succeed Together

We value diversity, inclusion, and compliance, and we're committed to providing a work environment that's engaging, challenging, and rewarding.

Compensation and Benefits

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market-competitive total compensation package. Factors such as geographical location, relevant experience, education, and skill level may impact the pay for this position.

Why Join Discover?

By joining Discover, you'll have the opportunity to:

• Make a meaningful impact on millions of people's lives.
• Work with a talented team of professionals who are passionate about innovation and customer satisfaction.
• Develop your skills and advance your career in a dynamic and growing company.
• Enjoy a range of benefits and programs that support your well-being and financial security.

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

Don't miss this chance to join our team and be a part of a company that's dedicated to making a positive impact on people's lives. Apply today!