Excel formula skills (especially VLOOKUP)
Cornerstone LMS expert (SumTotal experience a plus)
Cornerstone Performance Observation Checklists (preferred, not required)
Customer Service Etiquette
E-Learning development skills a plus but not required (Adobe Captivate and Articulate (Storyline and Rise 360))
Strong communication skills
HR Case Management system experience preferred (e.g. ServiceNow HRSD)
Primary Duties
Daily Customer Inquiries and Support Requests (2-3 hours/daily)
o Cornerstone
o UC Learning Center (SumTotal)
o Competency Tracker
oTraining Compliance Dashboard (Tableau)
oTranscript Report Requests
Assist HR Tier 1 team in answering the above questions
Compliance Training Upload Requests (1x/every 2-3 months)
Monthly catch-up assignments (1x/month)
Upload Nursing Orientation Rosters to Cornerstone (2-3x/month)
Quarterly Chief/Chair Training Compliance Report (1x/quarter)
oSend to CHRO Shawn Kang (with Stacey copied)
Nursing Certification/Degree Magnet Close-out (2x/year)
oDLW bulk import of nursing certification and degrees to Cornerstone Resume page due at the end of every June and December
oAdmin role request for updating Cornerstone Resume and access to Nursing Certification and Education Report in Reporting 2.0
Training Transcript Report Requests (1-2x/week)
oCornerstone
oUC Learning Center (SumTotal)
Training Assignment Request for Other Mandatory Trainings (Varies)
oChaperone Trainings ( TeamCARE - Finding Your Voice and Ambulatory Clinic Chaperone Training )
oHCC/RAF CMS Risk Adjustment Cornerstone training for new providers (Group OU ID: UCLA HR6502)
oMandatory Physician Billing Compliance Training for new providers (Group OU ID: UCLA HR710)
oOffice of Compliance Services HIPAA Privacy Re Training (Due in December: Assign any active faculty and academic staff in select job titles that don t have an account in Cornerstone but do have one in the UC Learning Center)
Monthly mandatory calls
oCAG (Cornerstone Advisory Group) (Every 2nd Wednesday of the month)
oUC LMS Systemwide Office (Every 2nd Monday of the month)
Secondary Duties
Competency Tracker Inquiries (1-2 hours/week)
o Training completion date hasn t updated even though I completed it
o Where can I find this training/competency
oThis training hasn t been assigned to me but Comp Tracker says its due
o Why did I receive an overdue HR notification (which competency am I overdue?)
Observation Checklist Tier II Support (1x/month)
o System down/not working (open a ticket with GCS)
o Troubleshooting issues for Observation Checklist providers
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