Client Success Manager (Remote) – Indeed Jobs US
Job Requirements ?? Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs ?? 2+ years of experience in client success, project management, or management, focusing on nurturing long-term relationships and maintaining high client satisfaction ?? Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps (Gmail, Docs, Calendar), and Slack ?? Knowledge of key CS metrics like LTV, MRR, Churn, and renewals ?? Experience driving revenue growth and client retention ?? Ability to communicate confidently with healthcare clients and stakeholders ?? Excellent organizational skills and the ability to manage multiple projects ?? Experience in the medical device industry or orthopedics/chiropractic care is a plus ?? Passion for healthcare and technology
How You Will Make an Impact ?? Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI. ?? Lead B2B/B2C sales efforts. Use your sales expertise to help expand our client base and grow recurring revenue through effective cross-selling and upselling. ?? Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value they??re getting from our products and services. ?? Onboard new clients. Manage the handoff process from sales, coordinate device deployment, and guide new providers through setup and training for a seamless experience. ?? Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment. ?? Provide world-class service. Help refine and scale our client engagement strategies to ensure we??re providing the highest level of service and expertise.
What's In It For You ?? Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options. ?? Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry. ?? Growth: Join an energetic and innovative culture where your ideas are valued. You??ll have the opportunity to contribute to company growth, take on new projects, and further your career.
Outcomes // KPIs ?? Customer Retention & Revenue Preservation: Manage a book of 70+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention. ?? Churn Rate below 4%: Keep the percentage of clients who discontinue services or return devices low. ?? Renewal Rate above 85%: Maintain a high renewal rate for subscription programs, ensuring clients continue their support and training programs. ?? Average Revenue per Client (ARPC): Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.
Job Type ?? W2 position for US-based applicants, independent contractor for Canadian applicants ?? North American applicants only (Canada & US)
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