Experienced Product Manager for Customer Service - Remote Part-Time Opportunity with Netflix

Join the Team that Keeps 200 Million Netflix Lovers Engaged

At Netflix, we're passionate about delivering an exceptional customer experience. As a leader in the streaming industry, we understand the importance of providing top-notch support to our members worldwide. Our Customer Service (CS) team is dedicated to ensuring that our members can enjoy their favorite shows, movies, and games without interruption. We're now seeking an accomplished Product Manager to join our CS Innovation team and drive the development of our contact center platform.

About the Role

As a Product Manager, Customer Service, you'll play a crucial role in shaping the future of our contact center platform. You'll work closely with cross-functional teams, including design, engineering, operations, and data engineering, as well as third-party vendors, to deliver a seamless experience for our customer support agents and members. This is a senior role that requires a strong leader who can drive strategy, prioritize features, and collaborate with stakeholders to deliver exceptional results.

Key Responsibilities

• Provide product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with internal tools.
• Collaborate with CS functional teams to understand their vision and challenges and develop solutions that meet their needs.
• Work closely with engineering and data science teams, as well as third-party vendors, to manage integrations and adoption of product features.
• Understand regional differences in support expectations and tailor the experience accordingly.
• Expand product management responsibilities to other tools as business needs arise.
• Embody the unique Netflix culture and values.

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of experience in product management for customer-facing or internal products, with a focus on customer support contact centers.
• Knowledge of Contact Center Platform, CCaaS, CPaaS, or UCaaS, whether third-party or in-house build.
• Ability to make tough decisions informed by data and judgment.
• Deep focus on delivering an exceptional customer and agent experience.
• Proven track record of executing projects that quantifiably improved customer and agent experiences.
• Organizational leadership and influence without authority.
• Excellent written and verbal communication skills, with the ability to build trust and create collaborative relationships cross-functionally.

Preferred Qualifications

While not required, the following skills and experience will be beneficial:

• Experience working with global products.
• Ability to motivate and lead engineers and developers.

What We Offer

As a part-time Product Manager at Netflix, you'll enjoy:

• A competitive hourly rate of $26.
• The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• A flexible, remote work arrangement that allows you to work from the comfort of your own home.
• A dynamic and innovative work environment that encourages creativity and collaboration.
• Opportunities for career growth and professional development.

Company Culture

At Netflix, we're committed to creating a culture that is inclusive, diverse, and supportive. We value our employees and strive to provide a work environment that is engaging, challenging, and rewarding. As a member of our team, you'll be part of a community that is passionate about delivering exceptional customer experiences and driving business success.

Why Join Netflix?

If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a part of our team, you'll have the chance to:

• Work on a product that is used by millions of people around the world.
• Collaborate with talented professionals who are passionate about delivering exceptional customer experiences.
• Develop your skills and expertise in a dynamic and innovative work environment.
• Enjoy a flexible, remote work arrangement that allows you to work from the comfort of your own home.

If you're ready to take your career to the next level and join a team that is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Product Manager, Customer Service, you'll play a critical role in shaping the future of our contact center platform and driving business success.

Don't miss this chance to join our team and be part of a company that is revolutionizing the entertainment industry. Apply now and take the first step towards a rewarding and challenging career at Netflix.