Contact Center Chat Representative - Remote Customer Service Expert - Pelican State Credit Union - Immediate Hiring Opportunity

Join the Pelican State Credit Union Team as a Remote Contact Center Chat Representative

Pelican State Credit Union, a leading financial services provider in Louisiana, is seeking a highly skilled and motivated Contact Center Chat Representative to join our team remotely. As a key member of our customer service team, you will be responsible for providing exceptional support to our members through various channels, including chat, email, and phone. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About Pelican State Credit Union

Since 1956, Pelican State Credit Union has been dedicated to providing financial services to individuals and their families throughout Louisiana. With over 68,000 members nationwide, we have grown into the largest state-chartered credit union in Louisiana. Our culture is built on our Core Values, which emphasize the importance of faith, community, and exceptional service. We strive to create a safe and inclusive work environment that welcomes diverse talents and backgrounds.

Job Summary

As a Remote Contact Center Chat Representative, you will serve as a one-stop shop for providing resolution on various topics, including debit cards, disputes, deposits posting, NSF fees, transfers, and more. You will also be responsible for cross-selling Pelican products and services, opening and closing deposit accounts of all types, and maintaining a strong working knowledge of our products and services.

Key Responsibilities:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing members' needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintaining a strong working knowledge of Pelican's products and services.

Requirements and Qualifications:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Program Requirements:

• A dedicated workspace.
• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

What We Offer:

Compensation and Benefits:

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.

Work Environment and Culture:

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.

Career Growth Opportunities and Learning Benefits:

At Pelican State Credit Union, we are committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your professional goals.

How to Apply:

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and discuss this opportunity further.

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Conclusion:

As a Remote Contact Center Chat Representative at Pelican State Credit Union, you will have the opportunity to make a meaningful impact on our members' lives while working in a dynamic and supportive environment. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply now!