Customer Experience Analytics Consultant; Bilingüal English
Position: Customer Experience Analytics Consultant (Bilingüal English) Technical Consultant, Strategy page is loaded Technical Consultant, Strategy Apply locations MEX Work-at-Home COL Work-at-Home ARG Work-at-Home time type Full time posted on Posted Yesterday job requisition R1641193 Job Title: Technical Consultant, Strategy
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you! At Concentrix Catalyst, we create exceptional customer experiences, accelerate digital transformation, and deliver actionable customer experience (CX) insights. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands. Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations. We are searching for a talented CX Consultant to fill a critical role for a Fortune 100 technology client. This consultant will work directly with our client as an individual contributor, while providing guidance and mentorship to less tenured members of the team. This role requires a high level of independent initiative, the confidence and experience to make decisions and work autonomously, and the ability to provide our client with thought leadership and expertise that drive forward business objectives. The ideal candidate will have experience with omnichannel customer support operations, customer experience best practices, and statistical and quantitative analysis. Strong organizational, multitasking, and planning skills, as well as a high commitment to quality and outstanding internal and external customer service are essential. Essential Functions/Core Responsibilities
- Build trusted client relationships through proactive client engagement and exceptional project delivery
- Understand clients’ customers and the ideas and perceptions that drive their engagement
- Evaluate customer journeys,…
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