Implementation Project Manager

The Implementation Project Manager is responsible for leading the end-to-end implementation process for new pharmacy management clients. This role is accountable for planning, coordinating, and executing all activities required to build, license, credential, staff and operationalize new pharmacy sites in collaboration with internal teams, external partners, and 340B-covered entity clients such as FQHCs and Ryan White grantees. The successful candidate will bring formal project management expertise (PMP certification required) and healthcare or pharmacy implementation experience. 

Key Responsibilities:

• Manage full lifecycle of pharmacy implementation projects from project kickoff through go-live, ensuring projects are completed on time, within scope, and on budget. 
• Develop and maintain detailed project plans, milestones, and timelines for each implementation engagement. 
• Coordinate cross-functional project teams, including operations, human resources, 340B, finance and accounting, data and analytics, clinical, compliance, IT, and client stakeholders. 
• Lead project meetings, status updates, and communications across internal and external teams to ensure alignment and accountability. 
• Oversee all regulatory and licensing milestones required for new pharmacy builds or transitions, including coordination with Boards of Pharmacy, DEA, wholesalers, third-party administrators (TPAs), and payers. 
• Track and manage dependencies, risks, and mitigation plans to resolve barriers and keep projects on track. 
• Serve as a primary point of contact for clients during implementation, ensuring a smooth transition into pharmacy operations. 
• Ensure internal documentation, workflows, and SOPs are prepared and transitioned to the operations team prior to go-live. 
• Report implementation progress, risks, and outcomes to the VP of Professional Services and executive stakeholders. 
• Drive continuous improvement in implementation methodology, templates, and tools. 
• Conduct post-implementation reviews to evaluate success metrics and identify lessons learned. 
• Audit project documentation to ensure accuracy and completeness for internal and external review. 

“Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.”

• Bachelor’s degree required; degree in healthcare administration, project management, or related field preferred. 
• PMP (Project Management Professional) certification required. 
• Minimum 5 years of project management experience, with at least 2 years in healthcare, pharmacy services, or related field. 
• Experience managing pharmacy, healthcare facility, or clinical service implementations strongly preferred. 
• Familiarity with pharmacy licensing processes and 340B-covered entities (FQHCs, Ryan White programs) is a plus. 

Skills & Competencies

• Strong project management and organizational skills, with demonstrated ability to manage multiple projects concurrently. 
• Excellent communication and relationship-building skills, with a client-focused mindset. 
• Proficiency with project management software tools (e.g., Microsoft Project, Smartsheet, Asana, Monday.com). 
• Ability to work independently in a fast-paced, cross-functional environment. 
• Attention to detail and commitment to operational excellence and compliance. 

Working Conditions

Primarily remote with regular travel (up to 10%) to client sites or pharmacy locations as needed. Flexible hours may be required to accommodate project timelines or regulatory deadlines.