Appointment Setter & Sales Support Specialist

About the Role

We are currently seeking proactive and motivated Sales Development Representatives (SDR) to join our fully remote sales team. In this role, you will serve as the first point of contact for families who have expressed interest in our portrait sessions. Your primary responsibility will be to connect with parents via phone, generate excitement about our clients’ studio experiences, and successfully book their portrait sessions. This position is performance-driven and is ideally suited for sales professionals who thrive on achieving targets, enjoy engaging conversations, and wish to contribute to a mission-driven organization.

Key Responsibilities

• Make over 150 outbound calls daily to warm leads provided by the company (no cold calling).
• Manage inbound calls, SMS, and email inquiries from interested families.
• Book qualified studio portrait sessions while clearly explaining the refundable deposit requirement.
• Establish rapport and enthusiasm with parents by showcasing the enchanting fairytale studio experience.
• Address objections with professionalism and confidence (related to price, legitimacy, scheduling).
• Accurately document customer interactions in HubSpot CRM.
• Consistently meet individual and team KPIs, including a target of .4 bookings per hour.
• Collaborate with the sales and studio teams to ensure a seamless customer experience.

Qualifications

• Strong motivation, persistence, and comfort working in a metrics-driven environment.
• Demonstrated experience in phone-based inside sales, call center sales, or appointment setting.
• Excellent communication skills: confident, persuasive, and personable on the phone.
• Goal-oriented and motivated by commission and performance metrics.
• Strong organizational skills and meticulous attention to detail.
• Familiarity with HubSpot or other CRM systems is preferred.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.